TourGo: Tourism for Brazilians in Chile!

You can use your credit card in Chile if you have the international transaction function activated. However, it is subject to taxes or charges from your credit operator. The best option in this case is the use of the Wise prepaid card.

No, Brazilians can enter Chile only with a passport or ID card (RG) in good condition, issued less than 10 years ago, or with the new CIN document (National Identity Card). For other nationalities, consult information on the official website of Chile.

The weather varies according to the region and time of year. Santiago has well-defined seasons, while the Atacama Desert is dry all year round and temperatures vary greatly throughout the same day.

It is not mandatory, but it is highly recommended, especially for those who intend to practice winter sports or visit more remote regions.

No, the official currency is the Chilean Peso. The ideal is to bring reais and exchange them for pesos at exchange houses in Chile.

In Santiago it rarely snows, but you can enjoy the ski resorts near Santiago during the winter months - from June to September to see this nature phenomenon up close.

There is an agreement between Brazil and Chile and some plans already have roaming available at no additional cost. Consult your operator and see if your plan is already active. Otherwise, the ideal is to buy a local chip, at a very affordable cost.

Yes, we pick up for the tours at your accommodation, provided it is in the neighborhoods: Centro, Providencia, Las Condes, and Vitacura. Except for the Walking Tour (the only one with departure from a meeting point) which starts at the San Francisco Church, Centro, a very easy place to find.

We should expect the parks to open around June 20th. Before that, it would be a nice surprise for tourists traveling before that date.

Yes, we stop on the day of the tour on the way to pick up snow clothes. This way you don't waste time or worry about having to go before the tour and wondering if you will be able to deliver on time somewhere else when arriving from the tour.

Yes, our transfer service works 24 hours a day, 7 days a week. Except on days 12/24, 12/25, 12/31, and 01/01 - Consult service hours for these days.

Yes, consult our service to get a quote.

In some cases roads may close due to weather conditions, so we have a few options: the first is to change or reverse the order of the tours so as not to change the package; the second option is to exchange the tour and if there are no more dates available TourGo provides a full refund for the tour that was canceled due to weather conditions.

It is possible to visit Chile all year round. Summer: December to March, with higher temperatures, especially in the central and northern regions. Autumn: March to June, with milder temperatures. Winter: June to September, with lower temperatures and snow in the mountains, ideal for visiting ski resorts. Spring: September to December, with milder temperatures and flowers.

The most sought-after tours in Atacama are: Valle de la Luna, El Tatio Geysers, Piedras Rojas and Altiplanic Lagoons, Astronomical, and Hidden Lagoons of Baltinache. These places offer unique landscapes and varied activities.

Yes, the high altitude requires adaptation. Therefore, we recommend reserving the first days for light tours, such as Valle de la Luna, Baltinache Lagoons, Astronomical, before exploring higher locations like the El Tatio Geysers.

Once the date for the tours is determined, they can only be changed depending on availability and, furthermore, if TourGo has been notified of such intention at least 48 hours before the tour, by contacting your sales consultant via WhatsApp +56939050313.

Purchased tours may be changed/canceled due to reasons of force majeure, such as inadequate weather conditions, closure of tourist spots/accesses by local governments, park closures, strikes, among others. If there is a need to cancel the tour for the reasons described, the following options are offered to the customer: 1 – change of tour date, 2 – change of tour, 3 – full refund.

In case of NO SHOW (non-attendance on the day of the tour) the contractor will not receive any refund, nor may they request that TourGo reschedule their tour for a new date, for whatever motive/reason for non-attendance on the day of their tour.

If the contractor intends to cancel the contracted services more than 48 hours before the realization of the first purchased tour, they will pay 30% of the full value of this contract in order to cover scheduling service fee/remuneration expenses, commissions, and services rendered. The amount due as a service fee will be withheld from the amount paid by the CONTRACTOR, with the remainder to be refunded. If the cancellation is requested within 48 hours or less of the tour, the CONTRACTOR will incur a penalty of 100% of the full value of this contract - NOSHOW, values intended to cover service/scheduling fee expenses.

1. Certifications and Official Records We operate with total transparency, holding all mandatory registrations to ensure the safety of our passengers: Brazil (CADASTUR): Registered under CNPJ 42.680.137/0001-84, complying with all Ministry of Tourism regulations. Chile (SERNATUR): Company officially certified by the National Tourism Service of Chile, under registration nº 76077 - RUT - 78.178.988-7. 2. Reputation and Customer Relationship Reclame Aqui with Verified Seal: We maintain a history of zero complaints, a reflection of our commitment to quality and respect for the consumer. https://www.reclameaqui.com.br/rav/TTa1?utm_medium=whatsapp&utm_campaign=c4d Real Reviews on TripAdvisor: Our reputation is built by positive feedback from real travelers, focusing on safety, punctuality, and humanized support. https://www.tripadvisor.com.br/Attraction_Review-g294305-d15559485-Reviews-TourGo-Santiago_Santiago_Metropolitan_Region.html